Orders | Zyda Help Center

Set the dashboard sound for new orders

Choose how the dashboard tells you a new order has arrived. Owners, managers and operators can do this. Steps 1. Go to the Orders tab. 2. At the top right, click Order Notification. 3. Choose the sound option you want: - Continuous — the sound keeps ringing until you act on the order. - Single — the sound plays once when the order arrives. 4. Click Save Changes. The order notification sound options Make sure your browser is not muted. You will not hear the sound if it is. Watch a short video of this

Last updated on Sep 17, 2026

Refund an order

Return the amount a customer paid online to your store. Owners and managers can do this. Before you start - The order must be cancelled. The Refund Order button only appears on a cancelled order. - Partial refunds cannot be done from the Zyda dashboard. Steps 1. Go to Orders. 2. Open the order you want to refund. A cancelled order open on the dashboard 3. Scroll down and click Refund Order. 4. Choose one of the refund options: - Wallet Refund — the amount goes to the customer's Orderfast Wallet instantly. The customer can use it for future orders on your website. - Credit Card Refund — the amount goes back to the card the customer paid with. It can take 3 to 15 working days to appear, depending on the bank. 5. Click Proceed Refund, then Refund. Wallet refunds The wallet balance is virtual. The customer can only use it on your website. When you choose a wallet refund, you can add a compensation percentage as a bonus. The compensation percentage field on a wallet refund For example, on a 10 KWD order with 50% compensation: - 10 KWD refund - 5 KWD bonus - 15 KWD added to the wallet in total The refund amount and the bonus added together Orders paid by card and wallet together - The wallet amount goes back to the customer's wallet. - The credit card amount goes back to the original card. If the order was paid fully with the wallet, the refund goes only to the wallet. Partial refunds You cannot process a partial refund from the Zyda dashboard. Process it from your payment gateway dashboard. If your store is integrated with MyFatoorah, contact Zyda support. Refund status After you refund, open the same order and scroll to Refund Info. The status is one of these: - Pending — the refund is processing. - Refunded — the customer received the amount. An order showing the refunded status - Failed — the refund did not go through. An order showing the failed status If the refund fails, the reason is shown. Click Retry Refund to try again. Watch a short video of this

Last updated on Sep 17, 2026

Printers that work with Zyda

Zyda supports every printer that has AirPrint. AirPrint lets you print directly, without installing drivers or extra software. Before you start - Your printer must support AirPrint. - Your printer and your device must be on the same Wi-Fi network. - Zyda prints to the default system printer on your device. Getting help - For setting up or connecting the printer, contact your IT team or the printer provider. - For printing orders through a point of sale system such as Foodics, contact the point of sale provider.

Last updated on Sep 17, 2026

Assign an order to a driver or courier

Send an accepted order to a courier company or to one of your own drivers. Owners, managers and operators can do this. Assign to a courier company Verd Network lets you assign orders to courier companies even without a direct integration, such as Wiyak, Armada, Verdi and Do. See the Verd Network article. 1. Go to Orders and accept the order. 2. Click Assign Delivery. The Assign Delivery button on an accepted order 3. Choose how you want to pick the courier: - Cheapest — the courier with the lowest delivery cost. - Fastest — the courier with the quickest pickup time. Choosing between the cheapest and the fastest courier 4. Select the courier, then click Assign now. Selecting a courier and assigning the order Reassign an order If you reassign an order to another courier, a warning tells you a delivery fee might be deducted. The warning shown when you reassign an order The delivery fee is only deducted if the driver has already arrived to pick up the order, and you then cancel or reassign it. If the order is still Searching for a Driver or En Route to Pickup, no delivery fee is deducted. Driver details Once a driver is assigned, you can see the driver's details, including their mobile number. You can also track the rider in real time from the order details page. The assigned driver's details on the order Delivery status flow After you assign the order, the system waits for a driver to be assigned. The order status then updates on its own: - Searching for a Driver — the courier company is looking for an available driver. - En Route to Pickup — a driver is assigned and is heading to the pickup location. - Arrived at Pickup — the driver has arrived to collect the order. - Out for Delivery — the order is on the way to the customer. - Arrived at Destination — the driver has arrived at the customer's location. If you see "Payment type is not supported" The payment type is not supported message This usually means the order was placed as cash while your store is integrated with Tap. Verd Network supports cash orders only when the store is integrated with MyFatoorah. Cash orders are not supported with Tap. You can still assign the order to your own drivers with Verd Dispatch. Assign to your own drivers 1. Go to Orders and accept the order. 2. Click Assign Delivery. 3. Select an available driver from the list. Selecting one of your own drivers

Last updated on Sep 17, 2026

Publish or unpublish your website

Make your website live so customers can order, or close it to new orders. Publishing your website makes it live and customers can order normally. Unpublishing closes the website to new orders, and customers see this message: "Sorry! We can't receive your order at the moment". The message customers see when your website is unpublished To stop orders for a short time, use Busy Mode instead of unpublishing. Busy Mode keeps your website visible and stops new orders for a set time. Steps 1. Click the store name. The store name in the dashboard 2. Click Publish to open the website, or Unpublish to close it. The Publish and Unpublish buttons Watch a short video of this

Last updated on Sep 17, 2026

Create a manual order

Place an order for a customer who ordered through WhatsApp, Instagram, a phone call, or any channel other than your website. Owners, managers and operators can do this. Steps 1. Go to Orders. 2. At the top right of the dashboard, click Create Order. The Create Order button on the Orders page 3. Enter the customer's phone number. - For a returning customer, their information appears on its own. Confirm the details with them. - For a new customer, add their information manually. 4. Select the order mode, such as delivery or pickup. 5. Choose the delivery address, or add a new one. Choosing the delivery address 6. Select the delivery or pickup time the customer asked for. Choosing the delivery or pickup time The time selection for a manual order 7. To reorder, open the customer's previous orders. Swipe left to see the rest. The customer's previous orders 8. Add the items the customer asked for to the cart. 9. Choose the payment method, cash or online payment. 10. Add a voucher code to apply a discount, if the customer has one. The cart, payment method and voucher code For an online payment order, a payment link is sent to the customer by SMS automatically. Watch a short video of this

Last updated on Sep 17, 2026

Export an orders report with product details

Export an Excel report of your orders on Zyda. You can apply filters and include product details. Owners, managers and operators can do this. Steps 1. Go to the Orders tab. 2. Choose Current Orders or Past Orders. The current and past orders tabs 3. Apply the filters you need, then click Apply. The filter panel on the orders page 4. Click Export at the top right of the dashboard. The Export button at the top right 5. Confirm Filtered Orders in the popup message. The export confirmation popup 6. Tick Include the products' details in the exported sheet. The option to include product details in the sheet 7. Click Export. The report is sent to your registered email. If you apply no filters, the report includes all orders. The filters you can use - Payment — cash, KNET, credit card, Apple Pay. - Date — a date range you select. - Zone — filter by area or zone. - Type — delivery or pickup. - Source — Dyma, website, Zyda app, manual order. - Status — pending, accepted, ready, dispatched, completed, cancelled. - Driver Name — a specific driver. Watch a short video of this

Last updated on Sep 17, 2026

Update the status of several orders at once

Update the status of several orders at once. Owners, managers and operators can do this. Steps 1. Go to Orders. 2. Select the orders you want to update by checking their boxes, or click Select All. 3. Choose the new status for the selected orders. Selecting orders and choosing a new status 4. Click Confirm. The confirmation step for a bulk status change Rules - You can move orders forward: pending, then accepted, then ready, then dispatched. - You can move orders forward as the workflow allows, for example accepted to completed. - You cannot move an order backward, for example completed to accepted. Watch a short video of this

Last updated on Sep 17, 2026

Cancel an order

Cancel an order and give the reason. Owners, managers and operators can do this. Before you start - Cancelling changes the order status to Canceled and moves the order to Past Orders. - Once an order is cancelled, the only action left on it is a refund. Steps 1. Go to Orders. 2. Open the order you want to cancel. 3. Click Cancel Order. The Cancel Order button on an order 4. Select the cancellation reason. 5. Click Confirm Cancellation. Choosing a cancellation reason and confirming Cancelling does not refund the customer. To refund, read Refund an order. Watch a short video of this

Last updated on Sep 17, 2026

Set your store as busy

Mark your store as busy without closing it. Customers see a notice that ordering is not available for now, and they can come back later to place their orders. You can do this in two ways: from the Orders tab, or from the Business Locations tab. Busy mode is recommended instead of unpublishing the store. Your business stays visible, and customers know to come back later. Steps from the Orders tab Owners, managers and operators can do this. 1. Go to Orders. 2. Click Set as Busy. The Set as Busy button on the Orders page 3. If you have more than one branch, select the branch you want to set as busy. Selecting a branch to set as busy 4. Choose the Busy Mode: delivery, pickup, or both. 5. Choose the Duration: a number of minutes or hours, which starts immediately, or a specific date and time with a start and an end time. 6. Click Set as Busy. Choosing the busy mode and duration Steps from the Business Locations tab Owners and managers can do this. 1. Go to Setup. 2. Click Business Locations. 3. If you have more than one branch, click Set as Busy next to the branch you want. The Set as Busy button next to a branch 4. Choose the Busy Mode: delivery, pickup, or both. 5. Choose the Duration: a number of minutes or hours, which starts immediately, or a specific date and time with a start and an end time. 6. Click Set as Busy. Confirming the busy settings for a branch Watch a short video of this

Last updated on Sep 17, 2026

Print several orders at once

Print the receipts for several orders at once. Owners, managers and operators can do this. Steps 1. Go to Orders. 2. Select the orders you want to print by checking the boxes next to them. Selecting several orders on the Orders page 3. Click Bulk Print at the top right of the page. 4. Choose your print settings, then click Print. - Print Language — English or Arabic. - Print Type — A4 or thermal. The bulk print settings

Last updated on Sep 17, 2026