Home Orders Create a manual order

Create a manual order

Last updated on Sep 17, 2026

Place an order for a customer who ordered through WhatsApp, Instagram, a phone call, or any channel other than your website. Owners, managers and operators can do this.

Steps

  1. Go to Orders.

  2. At the top right of the dashboard, click Create Order.

    The Create Order button on the Orders page

  3. Enter the customer's phone number.

    • For a returning customer, their information appears on its own. Confirm the details with them.
    • For a new customer, add their information manually.

  4. Select the order mode, such as delivery or pickup.

  5. Choose the delivery address, or add a new one.

    Choosing the delivery address

  6. Select the delivery or pickup time the customer asked for.

    Choosing the delivery or pickup time

    The time selection for a manual order

  7. To reorder, open the customer's previous orders. Swipe left to see the rest.

    The customer's previous orders

  8. Add the items the customer asked for to the cart.

  9. Choose the payment method, cash or online payment.

  10. Add a voucher code to apply a discount, if the customer has one.

    The cart, payment method and voucher code

For an online payment order, a payment link is sent to the customer by SMS automatically.

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