Cancel an order and give the reason. Owners, managers and operators can do this.
Before you start
- Cancelling changes the order status to Canceled and moves the order to Past Orders.
- Once an order is cancelled, the only action left on it is a refund.
Steps
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Go to Orders.
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Open the order you want to cancel.
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Click Cancel Order.
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Select the cancellation reason.
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Click Confirm Cancellation.
Cancelling does not refund the customer. To refund, read Refund an order.