Give customers part of their order back as wallet credit they can spend on their next order. Owners and managers can do this.
Before you start
- Cashback only works with online payments.
- Only one program can be active at a time.
- Stores integrated with a POS such as Foodics are not supported.
Steps
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Go to Orderfast.
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Select Loyalty.
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At the top right, click Create Cashback Program.
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Fill in the program details:
- Program Name
- Start Date
- Choose Run this program continuously, or choose when this program will end and set the end date.
- Choose the cashback percentage the customer gets of their payable amount: 10%, 15%, 20% or 25%.
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Click Add.
How cashback works
- On a 10% program, a customer who orders for 10 KD gets 1 KD in their wallet.
- The wallet amount is not real money. The customer uses it as a discount on their next order.
- Unused cashback stacks up. For now it has no expiry date.
- Cashback only works with online payments.
- Cashback applies to manual orders only when they are paid online.
- If an order is cancelled, its cashback is cancelled too.
- If you deactivate a program, customers can still use the cashback they already earned.
- Only one program can be active at a time. Any earlier program is deactivated when you create a new active one.
- Customers see their wallet amount and transactions in their profile after they log in on your website.
- POS integrations such as Foodics are not supported.